REFUND POLICY
We are committed to ensuring the satisfaction of our customers.
If the device you paid to use is found to be faulty at the time of your purchase, we will refund your original purchase amount and any fees applied to the transaction.
Claiming A Refund: To initate a refund,please follow these steps:
- Use the “Contact Us” form above.
- Fill in the details, including:
- Location of the device
- Device name
- Last 4 digits of your card
- Time of attempted use
- Amount paid
- Description of the problem
- Whether your infomed the location of your expierence.
Our Process: Upon receiving your refund request, we will take the following steps:
- Within 2 business days, a service person will visit the location and discuss any reported problems.
- The service person will inspect the device to identify any faults.
- We will contact you with our findings.
- If the device has logged a failure to operate, we will arrange a reversal to the card used for the original purchase.
A refund will be actioned within 7 days.
Refund method:
- Refunds will be processed to the original payment card within the specified time frame.
- We do not provide refunds in cash or via bank transfer.
We appreciate your cooperation in providing the necessary details for a swift resolutions.
privacy statment
At QR PayNow, safeguarding your privacy and securing your personal information is paramount.
We have implemented strict measures to ensure that critical data in neither captured nor stored by our systems.
Information we collect:
- Your name and email address
- The last 4 digits of the card use for payment
- History of your purchases
Use of collected date: The collected data may be utilized for the following purposes:
- Contact: We may use your name and email address to contact you, for instance, regarding a refund or to provide essential updates related to your transaction, or to offer you other goods or services.
- We do not capture or handle sensitive payment information directly.
Our card processing partner handles this information securely .
Changes to privacy statement:
We reserve the right to update and modify this Privacy Statement to reflect changes in our practices or for legal compliance. We encourage you to review this statement periodically.
Security measures:
We employ industry-standard security measures to safeguard your information from unauthorize access, disclosure, alteration, and destruction.
Data Sharing:
We are committed to protecting your information and will not share it with any third party except as required by law. In cases where sharing is mandated by legal processes, we will ensure it is done in compliance with applicable regulations.
Your consent:
By using our website and providing your imformation,you consent to the collection, use, and disclosure of information as described in this Privacy Statement.
If your nave any questions or concerns regarding your privacy, please contact us using the contact form above.
